Privacy Policy

Effective date: 7 October 2026

1. Who we are

Ricobi F.Z.O, United Arab Emirates (“Ricobi”, “we”, “us”), operates this website and responds to product, demonstration and partnership enquiries.

2. Information we collect

When you send a form, we may collect your name, phone number or WhatsApp contact, the product or service you are interested in, and any information you choose to include in your enquiry. Our hosting and security systems may also process technical information such as IP address, browser type, device type, requested pages and timestamps.

3. How we use information

We use information to answer enquiries, provide product and delivery information, arrange demonstrations, prepare commercial proposals, prevent abuse, maintain website security and comply with applicable law. We do not sell personal data.

4. Legal basis and consent

We process enquiry data with your consent and where necessary to take steps at your request before entering into a transaction. We may also process limited technical data for legitimate security and operational purposes and to meet legal obligations.

5. Sharing and international transfers

Information may be handled by service providers supporting hosting, communications, delivery, customer service or legal compliance. Where information is transferred across borders, we use safeguards appropriate to the destination and applicable requirements.

6. Retention and security

We keep information only for as long as needed for the purpose for which it was collected, to maintain necessary business records and to meet legal obligations. We apply reasonable organisational and technical safeguards, but no online service can guarantee absolute security.

7. Your choices and rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability or withdrawal of consent. Withdrawing consent does not affect processing already carried out lawfully.

8. Contact

For privacy questions or requests, contact Ricobi F.Z.O through the WhatsApp link in the website footer. We may need to verify your identity before completing a request.

9. Updates

We may update this policy when our services or legal requirements change. The effective date above shows the latest revision.